Air New ZealandOps · Disruption recovery
Disruption scenario
Synthetic itinerary — NZST● Disrupted
BookingSynthetic · NZ-DEMO-4821
Flight 1NZ5061 Nelson → Auckland · landed 18:40
Flight 2NZ103 Auckland → Sydney · departed 18:55 (missed)
DisruptionInbound delay · 35 min connection lost
Passenger & family constraints
Solo travellerChecked bagStar Alliance GoldNeeds Sydney by mid-morning
Policy evidenceSimulated policy · disruption within control
“Where a missed connection results from an inbound delay within the airline's control, rebook the next available service at no charge.”
Simulated policy · baggage
“Checked baggage follows the passenger's rebooked routing; short-connection bags are traced automatically.”
Recovery options
Staff selects. Nothing is offered to the customer automatically.
Weighed 14 rebooking options · 3 crews · 40 policy fragments · 2 partner carriers · live weather — in the seconds since the disruption landed.
Staff approval — on the record